At NF Mart, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges policy to ensure your experience is smooth and hassle-free.
Eligibility for Returns
- Items must be returned within 14 days of receiving your order.
- Products must be unused, uninstalled, and in their original packaging.
- We do not accept returns on customized, clearance, or used items unless they are defective.
- You must provide proof of purchase (order confirmation or receipt).
Return Process
- Contact Us at NFMART69@gmail.com with your order number and reason for return.
- We will review your request and, if eligible, provide you with return instructions and a return address.
- Once we receive and inspect the item, we’ll process your refund or exchange within 5–7 business days.
- Refunds will be issued to the original payment method.
Exchanges
- We only replace items if they are defective, damaged, or incorrectly shipped.
- To initiate an exchange, follow the same process as for returns.
- If the replacement item is out of stock, you may opt for a refund or choose an alternative product of equal value.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or a defective product).
- We recommend using a trackable shipping service to avoid lost returns.
- NF Mart is not responsible for items lost in transit during the return process.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery. Include images of the product and packaging so we can resolve the issue promptly.
Important Notes
- Items returned without prior authorization will not be accepted.
- If the returned item is found to be used or damaged due to misuse, the refund or exchange may be denied.
- Refunds may take additional time depending on your bank or payment provider.
If you have any questions or need assistance with your return, please reach out to our customer support team at NFMART69@gmail.com or via our contact page.